Products
Arkan Cloud Connect
Carrier-grade SBC-as-a-service connectivity for Microsoft Teams, Zoom Phone, Zoom Contact Center, Genesys Cloud, and more — including AI Voice Connect and API Voice variants.
Why Arkan Solutions
Not Every Voice Vendor
Is Built for This.
Enterprise and government communication environments demand more than a resold SIP trunk or a hosted platform. They require a vendor that holds regulatory standing, owns its infrastructure, and accepts operational accountability — structurally, not contractually as an afterthought.
99
.99%
Uptime SLA
80
+
Countries
3
–5
Day Deploy
24
/7
NOC Support
The Challenge
Where Enterprise Voice Infrastructure Gets Complex
Regulatory and Licensing Gaps
Operating voice services in regulated markets requires proper telecommunications licensing. Many organizations discover this gap only after deployment, creating compliance exposure that is difficult to remedy without service interruption.
Fragmented Vendor Accountability
When connectivity, platform management, and support are distributed across separate vendors, accountability becomes unclear. Incident resolution slows because each party can legitimately point elsewhere.
Multi-Country PSTN Complexity
Organizations operating across multiple markets face inconsistent number formats, varying carrier relationships, and patchwork compliance obligations that are difficult to govern centrally under a single SLA.
Platform Operational Burden
UCaaS and CCaaS platforms require ongoing administration, dial plan management, and change oversight that most internal IT teams are not resourced to sustain at enterprise scale without dedicated specialist support.
AI Voice Infrastructure Gaps
AI voice agent deployments require carrier-grade SIP connectivity with specific codec and signaling profiles. Commodity SIP providers are not configured for these requirements, creating compatibility issues at the infrastructure layer.
Arkan's Position
These are not edge cases. They are routine conditions in enterprise and government communication environments. The right vendor does not merely connect a SIP trunk and attach a service agreement. The right vendor holds the regulatory standing to operate in the relevant jurisdiction, owns the infrastructure it deploys, and accepts genuine operational accountability.
Arkan Solutions was structured specifically for this role. As a licensed telecommunications vendor part of Arkan Group Holding—with carrier-grade infrastructure and a managed service model built for enterprise environments—Arkan occupies the structural position that complex deployments require.
The products Arkan delivers are its own. The infrastructure it operates is its own. When Arkan manages a communication environment, it owns the outcome—not the client and not a chain of subcontractors.
"A single, licensed, carrier-grade vendor that manages connectivity, compliance, and platform operations—without distributing responsibility across parties with no shared accountability."
What Sets Arkan Apart
Six Structural Reasons Organisations
Choose Arkan
01
Licensed Telecommunications Operator
Arkan holds operator-level licensing under applicable regulatory authorities — not a reseller agreement or channel partnership. This standing is the prerequisite for delivering compliant PSTN services in regulated markets including Saudi Arabia and the GCC.
02
Dedicated Carrier-Grade SBC Per Client
Every Arkan connectivity product is delivered on the Ribbon SBC SWe Edge — a dedicated, enterprise-grade Session Border Controller configured specifically for each client environment. This is not a shared cloud proxy or a virtualized endpoint.
03
Full Platform Ownership in Managed Services
When Arkan manages a UCaaS or CCaaS environment, it assumes complete operational responsibility — licensing, administration, dial plan configuration, integrations, escalation handling, and continuous monitoring. None of this is subcontracted or delegated back to the client.
04
80+ Countries Under One Vendor Agreement
Through Arkan's carrier network, enterprise clients access PSTN services across more than 80 countries under a single agreement and a single SLA. This eliminates the fragmentation of managing separate carrier relationships per region — and the compliance gaps that come with it.
05
Purpose-Built AI Voice Connectivity
Arkan's AI Voice Connect and API Voice Cloud Connect products deliver SIP connectivity with the codec profiles and signalling configurations required by AI voice agent platforms — including Amazon Connect, Google CCAI, Retell AI, and the OpenAI Realtime API. These are not adapted commodity trunks.
06
Contractual SLA with Defined Accountability
Arkan's 99.99% uptime SLA is a contractual obligation backed by a 24/7 NOC, a sub-15-minute critical incident response commitment, and documented SLA credit terms. The SLA terms are provided to clients before service commencement — not referenced after an incident.
Vendor Comparison
How Arkan
Compares to
Common Alternatives
Arkan is frequently evaluated against generic SIP trunk providers, UCaaS resellers, and regional system integrators. The distinctions below are structural — they reflect differences in regulatory standing, infrastructure ownership, and the scope of operational responsibility each vendor type is constituted to assume.
These are not differentiators that can be closed by upgrading a service tier. They reflect how each vendor type is fundamentally built and what it can legitimately commit to in an enterprise environment.
|
CAPABILITY |
ARKAN SOLUTIONS |
GENERIC SIP PROVIDER |
UCAAS RESELLER / SI |
|---|---|---|---|
|
Licensed Telecommunications Operator |
✓ Full operator licensing |
Varies by provider |
✕ Typically not |
|
Dedicated SBC per Client Environment |
✓ Ribbon SBC SWe Edge |
Often shared proxy |
✕ Not applicable |
|
Managed Platform Operational Ownership |
✓ Full ownership (MS Teams, Zoom, 3CX) |
✕ Connectivity only |
Often project-based only |
|
Global PSTN Coverage (80+ Countries) |
✓ Single vendor agreement |
Limited or fragmented |
✕ Relies on third-party carriers |
|
AI / Programmable Voice Connectivity |
✓ Purpose-built AI Voice Connect |
Generic SIP — not AI-optimized |
✕ Not a core capability |
|
99.99% SLA with SLA Credit Terms |
✓ Contractual with defined credits |
Often best-effort |
Platform SLA only — not connectivity |
|
24/7 NOC with Sub-15-Minute Response |
✓ Dedicated NOC operations |
Business hours, typically |
Escalation-dependent |
|
Regulatory Compliance Structuring |
✓ CITC, TDRA, NDMO, GDPR-equivalent |
✕ Client’s responsibility |
Varies by engagement scope |
Explore Further
For More Detail on Arkan's Products and Commitments
Managed Services
Managed UCaaS & CCaaS
Full platform operational ownership for Microsoft Teams, Zoom Phone, Zoom Contact Center, and 3CX — including the engagement model, scope of responsibility, and AMC terms.
SLA & Legal
SLA Commitments & Terms
Full SLA terms including the 99.99% uptime commitment, credit schedule, incident response obligations, and service order documentation provided before commencement.
Start Here
Speak with an Arkan Solutions Architect
Arkan's technical team can assess your environment and define the connectivity and managed service model appropriate for your requirements.