Arkan Solutions was established to address a persistent challenge in enterprise communication: the gap between modern cloud platforms and the carrier infrastructure needed to make them functional at scale. As organisations migrated to UCaaS and CCaaS environments, the complexity of PSTN connectivity, regulatory compliance, and platform management grew significantly.
Arkan operates at this intersection — not as a platform reseller or system integrator, but as a vendor with its own carrier-grade products and a managed service model built specifically for enterprise and government environments. This distinction defines how Arkan is structured, how it engages with clients, and the responsibilities it assumes.
Every deployment Arkan operates is structured within the applicable regulatory framework of the operating region — including compliance frameworks aligned with CITC, TDRA, and equivalent regulatory bodies across Arkan's operating markets.
Arkan Solutions operates as part of Arkan Group Holding, headquartered in the United Arab Emirates.
Carrier-grade SIP connectivity for UCaaS and CCaaS platforms including Microsoft Teams, Zoom Phone, Zoom Contact Center, and Genesys Cloud CX. Delivered as a managed Session Border Controller (SBC)-as-a-service, built on the Ribbon SBC SWe Edge.
Licensed carrier-grade SIP trunking and PSTN access. Arkan Wasel provides compliant, high-availability voice termination for enterprise environments operating in Saudi Arabia, with broader regional and global PSTN coverage across 80+ countries.
Programmable SIP connectivity for AI voice agent platforms, CPaaS integrations, and LLM-powered telephony workflows. Compatible with Amazon Connect, Google CCAI, Twilio, Retell AI,
and the OpenAI Realtime API.
Full platform outsourcing for Microsoft Teams, Zoom Phone, Zoom Contact Center, and 3CX. Arkan assumes complete operational responsibility—licensing, administration, call flow management, integrations, and 24/7 monitoring.
Direct Inward Dialing (DID) numbers, toll-free numbers, and E.164-formatted PSTN access across international markets. Arkan manages number provisioning, porting, and carrier interconnects as part of its voice infrastructure layer.
Every Arkan deployment is structured within the applicable regulatory framework of the operating region—addressing requirements from CITC, TDRA, NDMO, GDPR-equivalent mandates, and sector-specific standards in financial services and healthcare.
