Arkan Integrated Solutions Partners with Avaya To Elevate Customer & Employee Experiences in Egypt


📅 Cairo, Egypt  – July 26, 2020

Arkan Integrated Solutions, a leading provider of unified communications and contact center solutions in Egypt, has partnered with Avaya to provide Egyptian businesses with the advanced technologies they need unify and elevate their customer and employee experiences.

The move comes in response to increasing customer demand among Egyptian consumers and workers for unified, consistent experiences across a broad number of digital touch-points, including web, mobile, IVR, chatbot, and voice-controlled devices.
Gartner predicts that by 2021, at least one-third of enterprises will have deployed a multi-experience development platform to address these new digital touch-points and interaction types to deliver great customer and employee experiences.

Together, Arkan and Avaya will help Egyptian organizations align both customer and employee experiences with fit-for-purpose apps and technologies.

In Egypt, we have seen a shift in focus from individual channels or applications to the overall impact of the user experience across the digital user journey – whether that means employees being able to work seamlessly from anywhere or customers wanting to do business via new applications,” said Hussam Fawzy, Arkan Integrated Solutions Chairman

“By partnering with Avaya, we can offer our customers a wider choice of solutions that will address these emerging business needs, while helping them to enhance efficiency and delivering richer overall experiences.”

Ahmed Fayed, Country Manager – Egypt & Libya, Avaya, added:  “As we continue to invest in Egypt, one of our key focus areas is enabling partner growth with solutions that solve genuine customer challenges. Partners like Arkan have been at the forefront of embracing that opportunity for many years, and we are delighted to share their vision for enabling Egyptian organizations to meet the needs of the emerging digital economy.”



About Avaya

Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya. For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration- in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter

Arkan logo-1 About Arkan

Arkan is an IT company founded in Egypt, 2003.Through our two offices in Cairo and Riyadh. We are continuously serving a huge list of end-users and re-sellers providing them the best and latest unified communications solutions and selected IT products. We believe in specialization, whatever services and solutions we start providing; we make sure that we are ready to be the best on them. Our Customers are our partners, this is deep in our DNA.

View original content to download multimedia